Job Description
Location: Hyderbad
Reports to: Principal
Employment Type: Full-time
Job Purpose
To be the first point of contact for visitors, parents, and staff while providing administrative and clerical support to ensure the smooth functioning of the school's front office.
Key Responsibilities
Front Desk Management
Greet and assist visitors, students, parents, and staff in a professional and courteous manner.
Answer and direct phone calls to the appropriate departments.
Manage the reception area to ensure a welcoming and organized environment.
Communication & Coordination
Handle general inquiries via phone, email, or in person.
Distribute messages, notices, circulars, and mail to staff and students.
Liaise with internal departments and external vendors as needed.
Student & Parent Interaction
Assist parents and visitors with check-in/check-out procedures.
Maintain accurate records of student attendance, late arrivals, and early dismissals.
Support with student admission and orientation procedures, as needed.
Administrative Support
Maintain visitor logs and ensure compliance with school security protocols.
Manage courier dispatch and receipt.
Assist with scheduling appointments and school events coordination.
Provide basic clerical support including data entry, filing, and document preparation.
Technology & Systems
Use school software systems for attendance, communication, and scheduling.
Update contact information and databases regularly.
Qualifications & Skills
Bachelor's degree or equivalent (preferred)
Prior experience in a school or customer-facing role (13 years)
Excellent communication and interpersonal skills
Professional appearance and demeanor
Proficient in MS Office and basic IT tools
Ability to multitask and remain calm under pressure
Knowledge of school management software (desirable)
Fluency in English; knowledge of other languages (a plus)
Working Conditions
Office hours typically align with school timings (e.g., 8:00 AM 4:00 PM).
Must be punctual and reliable.
Occasional extended hours during school events or admissions season.
Personal Attributes
Friendly and approachable
Discreet and trustworthy
Detail-oriented and organized
Culturally sensitive, especially in a diverse international school environment
