Front Desk Associate

Company Description

Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 350+ beds across 7 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate.

Qualifications

• Phone Etiquette, Receptionist Duties, and Customer Service skills
• Computer Literacy
• Strong Communication skills
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Previous experience in hospitality or customer service is a plus
• Fluency in multiple languages is an advantage

Job Responsibilities:-

Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests

Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager

Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times

Address and resolve guest complaints and ensure guest satisfaction

Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling

Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)

Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Oversee the housekeeping department

Pay: 12,000.00 - 15,000.00 per month

Benefits :

- Paid time off

- Accomodation

- Meals

Schedule:

- Day shift

- Morning shift

- Night shift

- Rotational shift

Supplemental pay types:

- Overtime pay

- Performance bonus

Application Question(s):

- Do you have degree/Diploma in HM

- Can you join immediately

- How many years of Experience do you have

Work Location: In person