Freshers - TeleCaller - Voice Process

Role Responsibilities:

1. Act as the first point of contact for customer inquiries and support
2. Communicate with customers via phone, email, and chat professionally
3. Address and resolve customer complaints and issues efficiently
4. Ensure a positive customer experience through proactive service

Key Deliverables:

1. Maintain high levels of customer satisfaction and relationship building
2. Timely resolution of customer queries across communication channels
3. Adherence to quality and service level standards in each interaction
4. Provide feedback on recurring issues to improve service delivery