We are seeking motivated freshers for the position of Freshers - NonVoice Process in India. This is an exciting opportunity for entry-level candidates to start their careers in a dynamic and supportive environment.
Responsibilities
- Handle customer inquiries via non-voice channels such as email and chat.
- Provide accurate information and resolve customer issues promptly.
- Maintain a high level of customer satisfaction and engagement.
- Document interactions with customers in the CRM system.
- Collaborate with team members to improve service quality and efficiency.
Skills and Qualifications
- Excellent written communication skills in English.
- Proficiency in using computers and basic software applications.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Time management skills and the ability to handle multiple tasks.
