Provide technical support and customer service via phone, email, or chat for products related to electrical, electronics, mechanical, or automobile systems.
Understand product features and functionalities to assist customers effectively.
Troubleshoot and resolve basic technical problems by guiding customers through standard processes.
Log and document customer issues and solutions in the CRM or ticketing system.
Escalate unresolved or complex issues to higher-level technical teams.
Participate in training sessions to enhance product knowledge and customer handling skills.
Collaborate with cross-functional teams to resolve customer issues and improve service quality.
Adhere to company policies and work schedules, including shift rotations if required.
Eligibility & Requirements:
Fresh graduates in Electrical, Electronics, Automobile, or Mechanical Engineering.
Basic understanding of technical concepts related to your engineering discipline.
Good verbal and written communication skills in English.
Problem-solving mindset with a customer-oriented approach.
Willingness to work in shifts, including nights and weekends as needed.
Computer literacy and eagerness to learn new software/tools.
