Fresher & experienced - Customer service

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. The role involves handling customer queries, resolving complaints, and ensuring a seamless service experience via inbound and outbound calls in both voice and non-voice processes. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to work effectively in rotational shifts.

Key Responsibilities:

• Respond to customer queries and concerns through inbound/outbound calls, emails, or chat.
• Resolve customer complaints with patience and empathy, ensuring customer satisfaction.
• Identify customer needs and provide accurate information and effective solutions.
• Maintain detailed and accurate records of customer interactions in the system.
• Work collaboratively with team members to meet individual and team performance targets.
• Uphold professionalism and a positive customer experience in all interactions.

Required Skills and Qualifications:

• Excellent verbal and written communication in English.
• Strong problem-solving, negotiation, and convincing skills.
• Confident and customer-oriented approach.
• Willingness to work in rotational shifts.
• Graduate/Undergraduate/Postgraduate from any discipline.
• Ability to manage work queues and prioritize tasks effectively.