Handle inbound and outbound customer communications via email, chat, and occasional calls with international clients.
Provide accurate information regarding product features, billing, or technical queries.
Troubleshoot and resolve customer issues with the help of provided guidelines.
Log and maintain detailed records of customer interactions using CRM software.
Escalate complex problems to the appropriate team members.
Adhere to company quality standards, policies, and compliance guidelines.
Work in rotational shifts as per business needs.
Eligibility & Requirements:
Recent graduates or final year students from Computer Science (CSC), Electrical & Electronics Engineering (EEE), or Electronics & Communication Engineering (ECE).
Good written and verbal communication skills in English; neutral/international accent preferred.
Basic computer knowledge and ability to learn new software tools quickly.
Willingness to work in rotational shifts, including night shifts if required.
Strong problem-solving and interpersonal skills.
Positive attitude and eagerness to learn and grow in a customer-facing role.
What We Offer:
Comprehensive training on international customer service standards.
Opportunity to work with global clients and enhance communication skills.
Career growth prospects in customer support, technical support, and sales.
Friendly work environment with supportive management.
