Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design Solution recommendations to address these challenges.
Business Impact:
- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
- Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, & expansion during onboarding.
Technical Understanding and Implementation:
- Understand Pandoplatform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
- Kick off projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandosolution.
- Handle client escalations as they arise with support from the wider team.
- Identify potential issues early on during implementation and addressing them before they escalate.
Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
- Share feedback with Product Management to identify areas for solution development opportunities.
- Ensure a smooth handoff from onboarding to customer success.
Requirements
- Over 4 years of experience in Enterprise SaaS products.
- Must have experience of freight Procurement.
- Proficient in project management fundamentals, including planning, tracking, stakeholder management, risk mitigation, and scope management.
- Hands-on experience in successfully delivering multiple projects.
- Highly adaptable to new processes and organizational changes.
- Skilled in executing playbooks and challenging the status quo to drive improvements.
- Experienced in mentoring and guiding teams to achieve success.
- Strong client management abilities with excellent interpersonal, presentation, and communication skills.
- Advanced analytical skills paired with creative problem-solving capabilities.
