Fraud Specialist I

As a Fraud Recovery Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.

Job Responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma(10+2),HSC or GED required

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions