Role Title: Associate/ Senior Process Associate (Operations)
Location: Mumbai
Experience required:
- 1 3 years of relevant work experience in an International BPS Operations.
- Experience in Cards dispute management operations.
- Chargebacks
- Fraud/ Non-fraud Dispute Management (Credit/ Debit cards)
- Visa/ Mastercard etc
- Graduate/ Postgraduate in any discipline.
- Good verbal and written communication.
- Good interpersonal skills.
Key Responsibilities:
- Investigate Suspicious Transactions
- Examine transactions flagged as suspicious, typically for a credit cardissuing bank or an investigative agency.
- Assess Potentially Fraudulent Charges
- Review charges that may be fraudulent and contact clients to gather additional information.
- Handle Customer Disputes
- As a Card Fraud/Dispute Claims Analyst, investigate customer disputes and resolve contested transactions, including raising chargeback requests with merchants.
- Evaluate Disputes Using Data
- Analyze transaction data for indicators of fraud such as timestamps, location details, IP addresses, and other elements to determine cardholder involvement.
- Develop Expertise in Fraud Detection
- Build a keen eye for detail and a solid understanding of tools and techniques used in fraud detection.
- Meet Operational Targets
- Deliver on day-to-day production and accuracy goals.
