We've proven productmarket fit and are scaling fast. We're now building out our Customer Success & Solutions function and we're looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.
If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we'd love to talk.
You'll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience from pre-sales to go-live to expansion.
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
Ideal Candidate
- 610 years of experience in Founder's Office, GTM, strategy, consulting, startups, VC, or ex-founder roles
- Undergraduate degree from IIT, BITS, or a similar Tier-1 institution
- Prior experience building and leading GTM teams, including 2-level team management
- Strong first-principles thinker with hands-on execution ability
- Strong project management skills and proactiveness
- Experience in 01 or 110 GTM journeys
- Excellent written and verbal communication skills
- High ownership mindset with a bias for action
- Comfortable working in US time zones (up to midnight IST as needed)
Perks, Benefits and Work Culture
- Variable: Based on performance
- ESOPs (for full time roles)
- Remote (USA)
Benefits (for Full-time Roles)
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights
Skills: customer,onboarding,cs,sales,communication
