Founder's Office (Assistant Manager)

What's Ditto

At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first No-spam policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 700,000 users with personalised advice on health and term insurance. And we have a whopping 4.9 rating with 14000+ reviews on Google.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500K+ and we are backed by India's largest stockbroker, Zerodha.

Oh, did we mention We won LinkedIn's Top Startup award for two consecutive years - 2022 & 2023.

About the Role

As an Assistant Manager Founder's Office (Strategy & Performance Excellence), you will work closely with leadership to drive structured improvements across Customer Experience (CX), Advisor Performance, Process Efficiency, and Revenue Operations.

This is a high-impact analytical role ideal for someone who thinks in systems, anticipates bottlenecks before they arise, and builds scalable processes that improve performance across teams.

What You'll Do

Performance Analytics & Insights

• Identify performance gaps and provide data-backed recommendations.
• Design and maintain team-level and individual-level scorecards.
• Conduct deep-dive analysis to identify recurring issues and root causes.
• Track key performance metrics and suggest corrective actions.

Process Improvement & Future Planning

• Map existing workflows and identify inefficiencies.
• Design scalable processes anticipating future growth.
• Build SOPs and structured execution frameworks.
• Identify automation opportunities to reduce manual effort and improve efficiency.

Stakeholder Management & Execution

• Work cross-functionally with Sales, CX, Tech Ops, and Compliance teams.
• Drive follow-ups on action items from weekly reviews.
• Ensure alignment between leadership strategy and ground-level execution.
• Communicate insights clearly to both technical and non-technical stakeholders.
• Support rollout of performance improvement programs and track adoption.

What We're Looking For

• 12 years of experience in Strategy, Business Analytics, Revenue Operations, or similar roles.
• Strong analytical ability with advanced proficiency in Google Sheets.
• Comfort working with large datasets, KPIs, and trend analysis.
• Structured thinking and strong problem-solving ability.
• Ability to think 612 months ahead and build scalable systems.
• High ownership mindset and comfort working in ambiguity.
• Strong stakeholder management and communication skills.
• Experience in high-growth startups or performance-driven environments is preferred.
• Exposure to Sales / CX / Insurance / Fintech ecosystems is a plus.

Why Join Us

• Work on high-priority initiatives with direct business impact.
• Get exposure to leadership decision-making and performance strategy.
• Opportunity to build scalable systems in a fast-growing startup.
• Ideal for those who enjoy solving complex operational problems.

Perks

• Comprehensive Health Insurance.
• Compensation as per industry standards.

Our Interview Process:

We would like to help you minimise your time and effort. There are 4 rounds & we will be working towards completing all the rounds within a maximum of 2 weeks time.

The schedule is as follows:

1. Introductory call with HR

2.Task or Assignment

3. Managerial round

4. Founders round

This is an in-office role. Our address is : Fortuna-1, No 680, 15th Cross, J.P Nagar 2nd phase, J P Nagar, Bangalore, Bangalore South - 560078, Karnataka, India.

Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process. We've seen fraudulent hiring messages impersonating Ditto. Please read this notice for details and how to verify/report.