Key Responsibilities Guest Experience
- Deliver a warm, welcoming, and efficient service in line with Holiday Inn Express brand standards.
- Ensure guest queries, feedback, and complaints are handled professionally and resolved promptly.
- Maintain high standards of cleanliness, hygiene, and presentation in all F&B areas.
Operations
- Supervise daily F&B operations including breakfast service, Express Caf/Bar, and meeting refreshments (where applicable).
- Ensure correct food setup, replenishment, and closing procedures are followed.
- Monitor food quality, portion control, and presentation as per brand guidelines.
- Ensure compliance with IHG Brand Standards, HACCP, and local food safety regulations.
Team Leadership
- Lead by example and motivate team members to deliver consistent service.
- Assist in training, coaching, and onboarding of F&B team members.
- Allocate duties, manage shifts, and ensure adequate staffing during service hours.
- Support performance monitoring and provide regular feedback to the team.
Inventory & Cost Control
- Assist in stock control, ordering, and inventory management.
- Minimize wastage and follow FIFO practices.
- Support cost-control initiatives as guided by management.
Health, Safety & Compliance
- Ensure all safety, hygiene, and sanitation procedures are strictly followed.
- Maintain proper documentation related to food safety and audits.
- Report maintenance or safety issues immediately.
Coordination & Reporting
- Coordinate with Front Office, Housekeeping, and Engineering teams for smooth operations.
- Report daily operational issues and guest feedback to the Hotel Management.
- Support audits, brand reviews, and inspections.
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