- Ensure staff is working together as a team to provide optimum service and meet guest needs.
- Inspect grooming and attire of staff, and rectify any deficiencies.
- Complete opening and closing duties (setting up supplies, cleaning equipment, locking doors, etc.).
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories, stock requisition, and necessary supplies.
- Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
- Complete work orders for maintenance repairs.
- Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
- Follow all company, safety, and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Ensure staff uniforms and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Communicate clearly and professionally with staff and guests.
- Develop and maintain positive working relationships with others and support team goals.
- Ensure adherence to quality expectations and standards.
- Identify and implement ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.
- Read and visually verify information in various formats (e.g., small print).
- Inspect tools, equipment, or machines for defects.
- Stand, sit, or walk for an extended period of time or an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications:
- Education: High school diploma or GED equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
