Job Description
Manager – F&B
Z Hotels | Zolo
Run the outlet like a business. Protect margins. Elevate the dining experience.
Why this role exists
Z Hotels is expanding — and F&B performance directly impacts both revenue and reputation.
Dining is not a side function. It is a revenue engine and a brand experience layer.
As occupancy increases, table turnover, average bill value, food cost discipline and service consistency must remain controlled and predictable.
This role exists to ensure the F&B outlet runs as a structured business — commercially disciplined, operationally tight, and guest-focused.
Your mandate is clear:
- Drive predictable F&B revenue growth
- Protect margins through cost discipline
- Maintain consistent service standards
- Build and lead a high-performing team
- Ensure hygiene and compliance governance
This is not a floor management role. It is outlet business leadership.
About Zolo and Z Hotels
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.
Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.
What you will be responsible for
Own Revenue & Outlet Performance
- Track daily sales performance
- Monitor average bill value and covers
- Design and drive upselling strategies
- Coordinate promotions and special menus
- Drive banquet and event F&B revenue
- Review performance weekly and implement corrective actions
Enforce Cost Control & Margin Discipline
- Monitor food cost percentage
- Control wastage and portion discipline
- Track vendor pricing and procurement
- Ensure stock rotation and inventory accuracy
- Conduct periodic cost audits
Lead Guest Experience & Service Standards
- Conduct regular service audits
- Review guest feedback daily
- Personally handle major complaints
- Train team on service etiquette
- Ensure SOP adherence during peak hours
Drive Team Leadership & Productivity
- Conduct structured team briefings
- Allocate shifts based on forecast
- Coach underperformers
- Maintain professional discipline
- Build second-line supervisors
Govern Hygiene, Safety & Compliance
- Conduct hygiene audits
- Ensure safe food handling standards
- Maintain kitchen cleanliness
- Enforce grooming standards
- Prepare for internal and external inspections
Coordinate Cross-Functionally & Execute Events
- Align banquet execution plans clearly
- Communicate inventory requirements in advance
- Coordinate with Front Office for guest dining preferences
- Ensure seamless event service delivery
What success looks like after 12 months
- Stable F&B revenue growth
- Improved average bill value
- Food cost maintained within benchmark
- Reduced service-related complaints
- Clean hygiene audit reports
- Smooth banquet and event execution
- Predictable contribution to hotel P&L
The outlet performs consistently — not reactively.
Who this role is for
You will likely thrive here if:
- You think commercially, not just operationally
- You track numbers daily
- You enforce discipline without losing team morale
- You are comfortable handling guest escalations
- You understand that margin matters as much as service
- You can manage pressure during peak operations
Experience we value
- 5–7 years in F&B operations
- Experience managing outlet performance
- Exposure to cost control and inventory management
- Proven team leadership experience
- Understanding of banquet or event operations preferred
Hospitality background preferred. Commercial awareness is non-negotiable.
The impact you will have
You will directly influence hotel profitability.
You will protect brand reputation through service quality.
You will build an F&B culture that balances revenue, cost, and guest experience.
Why join now
Z Hotels is expanding across markets.
As we scale, disciplined F&B leadership will define whether revenue grows sustainably.
If you believe an outlet should run like a business — this is the right moment.
More Info
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