Responsibilities
- Be part of Support Implementation activities of Oracle FLEXCUBE Corporate Core Banking product
- Knowledge of various Flexcube Corporate Modules Fund Transfer Payments Bills Collection Letter of Credit Loans General Ledger
- Knowledge of EMS Flexml SWIFT Debug Capture process
- Use defined Standards Tools Processes Change Control Steps and document all work to achieve deliverable that meet Quality Audit Compliance expectations of Oracle Client
- Responsible for SLA driven Application Monitoring
- Monitor escalations for L2 L3 Incidents and ensuring closure within the SLAs
- Escalate the Incidents failures to Level2 support as per the defined process
- Support scheduled weekend activities e g BCM testing Data Centre Power downetc of Production applications
- Coordinate with Offshore Development and or Support teams for various technical deliverables including Customization Deliveries Patch sets fixes etc
- He she will need to successfully manage Customer Relationship and respond address any initial escalations from Customer
- On need basis step in to analyze issues and provide L1 L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location base location
- Coordinate with all stakeholders including Client IT Team Support Team Offshore Development Teams to prepare and provide Status reports to Management Client periodically
- On occasion he she might be required to provide On Call support during non business hours
- Need involvement in Automation Continuous Service Improvement
- Guide the business users on any configuration issues related to the application
- Regular defect status reporting along with any critical issues that may require senior managements attention
- Follow structured configuration and release processes for applying fixes and software release
- Work closely with the Infrastructure and Database support teams to ensure that core banking environment is fully secured and optimized for high performance
- Should know how to analyze Debug logs
- Participate in Automation Continuous Service Improvement
Desired Skills and Experience
- Candidate should have hands on Implementation and or production support experience with Flexcube Core Banking product
- Sound Oracle DB Oracle SQL PL SQL Java Javascript XML basic Unix shell scripting
- Hands on Expertise in Deployments Backup Restore Operations and Source Control tools
- Hands on Expertise in Microsoft Office tools including Word Excel Client Facing skills
- Experience on implementation of Interfaces Batch operations Trouble shooting and resolution of issues encountered in production support
- Good Problem Solving skills Perform proper handover knowledge transfer at end of each assignment
Support End of Day EOD and Beginning of day BOD batch operations
Qualifications
- Should hold a Bachelors Masters Degree in Computer Science Banking Fluency in English is a must Experience 5 to 10 years total experience with 3 to 6 years experience in primary skills He she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents with status reporting and root cause analysis Ability to work in a high pressure fast moving and challenging environment
- External Accreditation ITIL v3 Foundation as Added Advantage
Other skills
- Ready to work in Morning Afternoon Night shift 9 hour shift 5 days a week
- Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
- Be self motivated disciplined and able to work well in a team environment but also on an individual basis to ensure tasks actions are completed
