Flexcube Core Banking App support Lead

Key Responsibilities:

• Incident & Problem Management: Lead the resolution of high-priority production issues and conduct root cause analysis.
• Team Leadership: Guide application support teams, delegate tasks, and foster collaboration across teams.
• Technical Expertise: Provide deep technical support for Flexcube modules, including Core, Retail, and Treasury.
• Change Management: Oversee system upgrades, new feature rollouts, and application enhancements.
• Monitoring & Performance: Ensure system health, perform performance tuning, and plan capacity effectively.
• Stakeholder Communication: Liaise with business users, IT teams, and vendors to manage expectations and resolve issues.
• Banking Knowledge: Apply knowledge of core banking processes and modules to ensure operational excellence.
• Leadership & Project Management: Lead technical teams, manage complex projects, and ensure successful delivery of initiatives.