Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
- Scrutinize the documents submitted and execute/authorize the service requests from customers
- Process various service requests, including static data amendments, REKYC, dormant account activation, and account closure
- Support User Acceptance Testing (UAT) and Logical Validation (LV) for the bank's initiatives
- Demonstrate a basic understanding of RBI KYC Master Direction
- Provide exceptional customer service and ensure timely resolution of customer inquiries and requests
- Collaborate with cross-functional teams to identify and implement process improvements
- Maintain accurate and up-to-date records and documentation
Requirements
- Minimum 2-3 years of experience in a similar role within the banking or financial services industry
- Strong attention to detail and ability to work with a high degree of accuracy
- Proficient in using banking systems and applications
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced, deadline-driven environment
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Demonstrated understanding of RBI KYC Master Direction
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Bank Centre
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
