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GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon's customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
. Understanding of Accounts Receivables process and systems
. Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
. Proven ability to work successfully in an ambiguous environment
. Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
. Fluency in Microsoft Excel is a must
. Continually look at ways to improve the customer experience
. Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
. Reconcile complex accounts and have excellent attention to detail
Key job responsibilities
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon's customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
. Understanding of Accounts Receivables process and systems
. Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
. Proven ability to work successfully in an ambiguous environment
. Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
. Fluency in Microsoft Excel is a must
. Continually look at ways to improve the customer experience
. Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
. Reconcile complex accounts and have excellent attention to detail
- Degree in Finance/Accounting/Business Studies or other related areas . 3 to 4 years of experience in Accounts Receivables or other customer facing department experience . Ability to provide exceptional customer experience . Strong communication skills, both written and verbal . Good interpersonal skills and team player . Ability to take initiatives, meet tight deadlines and prioritize workload . Proficient in Microsoft Excel and Word
- Knowledge of Excel at an advanced level
- Knowledge of Oracle Financial Application (OFA) experience
- Knowledge around supplier/vendor payment queries
- Candidates with experience in Account Payable/Finance related processes
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Job ID: 143836021
