Maintenance of corporate Pcard program, including issuance, activation, deactivation of cards, managing card limits, and addressing cardholder inquiries.
Ensure timely and accurate reconciliation of card transactions with Concur or other expense systems.
Coordinate with the payments team to address and resolve any card-related payment issues.
2. Concur System Oversight:
Monitor Concur aging reports to identify any overdue expenses or exceptions.
Provide training and support for Concur users, helping troubleshoot and resolve system issues.
3. Compliance & Policy Enforcement:
Ensure adherence to corporate policies related to Pcard spend and card usage.
Regularly review card activity for misuse or non-compliance, implementing corrective actions as necessary.
4. Cardholder Support & Communication:
Act as the primary point of contact for cardholders regarding inquiries, disputes, and troubleshooting.
Manage card suspensions, delinquency follow-up, and clearing.
Facilitate out-of-cycle payments and emergency card requests.
5. Data Analysis & Reporting:
Provide regular reporting on card usage, delinquency trends, and program effectiveness.
Assist in audits and compliance reviews as needed.
6. Process Improvement & Best Practices:
Drive continuous improvements to the Pcard program, including automation, workflow enhancements, and policy updates.
Stay informed of industry best practices and emerging technologies related to expense management and corporate card programs.
Key Skills:
Proficiency in Pcard systems, particularly Concur.
Strong knowledge of Excel, including pivot tables and data analysis.
Strong analytical and problem-solving skills.
Experience in large multinational environments.
Ability to manage multiple priorities in a fast-paced environment.
Experience / Qualifications:
Education: Bachelor's degree in finance, accounting, business administration, or a related field. An MBA or relevant professional certifications is preferred.
Experience: A minimum of 1+ years of experience in corporate card administration, travel & expense management, or finance operations, with in-depth knowledge of T&E/Pcard programs.
Proven experience managing corporate card programs and systems like Concur, SAP, or other expense management platforms.
Demonstrated expertise in managing high-volume card transactions and expense workflows in large or complex organizations.
