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The Global Accounts Receivable (GAR) team is seeking a creative, passionate, and results-driven Program Manager who is a strong communicator responsible for coordinating and representing the interests of the Finance Operations Receivables group within Amazon across Collections, Cash Application, Vendor/Client Dispute Management, and Billing.
This individual will be a strong leader adept at driving change in a dynamic business environment, with a proven record of delivering process efficiency results. The ideal candidate is a self-starter with deep knowledge of program management and accounts receivable operations, demonstrates strong relationship-building and strategic influencing skills, and has experience leading large-scale change management across functions and geographies. The ability to thrive in a fast-paced, ambiguous environment is critical to success in this role.
Key job responsibilities
Develop a solid understanding of Amazon's Finance Operations systems and processes.
- Work with functional leaders and internal groups to build scalable processes and resolve escalated discrepancies in a timely and accurate manner.
- Lead and participate in operational excellence activities analyze processes, recommend improvements, and manage related quality and internal control indicators.
- Contribute to collection process improvements by identifying issues, proposing tool enhancements, and driving continuous improvement of collection protocols.
- Communicate internally and externally to identify issues and propose long-term sustainable solutions.
- Perform autonomously initiate and manage complex, cross-functional, and cross-company work, including managing workload priorities and establishing process priorities aligned with organizational goals.
- Set, improve, and enforce policies and procedures, maintaining full compliance and implementing best practices.
- Drive execution of team vision and goals independently manage recruiting efforts and continually raise the bar.
- Drive organizational strategy lead improvements in process efficiency and effectiveness, and spearhead development and implementation of tools and automation.
- Explore upstream/downstream improvement opportunities by working with business partners, identifying root causes, and building long-term solutions.
- Act as a process SME and drive engagement across multiple stakeholder groups to deliver required process improvements.
- Build and maintain long-term stakeholder relationships to improve the OTC lifecycle manage operations and project performance metrics.
- Evaluate and communicate accounts receivable controllership risks with Finance Operations assess adequacy of existing controls and partner with the Controllership and Internal Audit teams to implement new controls and maintain operational and design effectiveness of internal controls.
- Lead and contribute across process areas including Collections, Cash Application, Credit Notes, Deduction Management, and Vendor/Customer Contact Management.
- 6+ years of Accounts Receivable or Account Payable experience
- - MBA, CA, CPA, or CWA with 8-10+ years of experience managing cross-functional projects and programs, including Finance projects and exposure to Finance Systems/Applications.
- - 6+ years applying key financial KPIs to analyses and building financial/operational reports and data sets that inform business decision-making.
- - 6+ years creating process improvements with automation and analysis.
- - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.).
- - Strong analytical skills with experience evaluating business processes and complex problem-solving using Lean/Six Sigma techniques.
- - Proven project management ability - organizing, finding solutions, and driving to successful conclusions.
- - Strong presentation and written communication skills ability to build effective partnerships with senior leaders across diverse groups.
- - Ability to influence stakeholders and meet goals.
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- - 6+ years of identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans.
- - International experience at a multinational organization.
- - Experience with large-scale data mining and reporting tools (SQL, MS Access, Essbase, or Cognos) and providing recommendations based on ad hoc analyses for strategic decision-making.
- - Independent and entrepreneurial style with the ability to work with minimal direction in a fast-paced, rapidly changing environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 145059645
