Finance Specialist-Collections and Dispute Management
What This Job Involves
As a Finance Specialist in Collections and Dispute Management you will play a critical role in resolving complex financial disputes related to our diverse real estate portfolio. This position requires expertise in property management contracts, revenue recognition, and client relationship management. You will handle high-volume dispute cases while maintaining strong relationships with both internal stakeholders and external clients.
Key Responsibilities
- Capture and Identify Disputes: Proactively monitor and collect dispute cases from multiple sources including email communications, support ticketing systems.
- Categorize and Prioritize Issues: Systematically classify disputes by type (pricing discrepancies, quantity issues, Invoice delivery problems, contract terms) and assign appropriate priority levels for resolution
- Conduct Thorough Investigations: Analyze relevant documentation including contracts, correspondence, and system records to determine root causes and develop comprehensive understanding of each dispute
- Facilitate Cross-Functional Collaboration: Work closely with internal teams across departments to gather information, validate findings, and coordinate resolution strategies
- Execute Resolution Activities: Implement corrective measures including processing credit notes, generating revised invoices, providing policy clarifications, and negotiating settlement terms
- Monitor and Track Progress: Maintain detailed records of dispute status, conduct root cause analysis, and identify process improvements to minimize future occurrences
- Manage Account Reconciliations: Support high-volume business operations by ensuring accurate account reconciliations, having revenue and P&L understanding.
- Ensure Financial Reporting Accuracy: Execute timely month-end and year-end closing procedures while providing comprehensive daily, weekly, and monthly reports to stakeholders
- Handle Query Management: Respond to incoming requests through designated communication channels while maintaining established KPI standards for service delivery
- Maintain Process Documentation: Update Standard Operating Procedures to reflect process exceptions and ensure compliance with audit requirements
- Support Strategic Initiatives: Participate in process enhancement projects, system implementations, and special assignments to drive operational excellence
- Deliver Customer-Focused Service: Maintain professional relationships with clients while working efficiently in a fast-paced environment to exceed service expectations
Must-Have Skills
Financial Analysis and Accounting Expertise: Strong foundation in accounting principles and degree in commerce or relevant professional accountancy qualification.
Communication and Problem-Solving: Excellent communication skills with strong analytical abilities and exceptional attention to detail for handling complex dispute scenarios.
Adaptability and Time Management: Ability to multitask effectively in a dynamic, fast-paced environment while maintaining accuracy and meeting tight deadlines consistently.
Independent and Collaborative Work Style: Self-starter mentality with the ability to work independently while also functioning effectively as a team player in cross-functional environments.
Additional Advantages
Experience with
PeopleSoft,
Salesforce and Sage Intacct will be considered a significant advantage, as these tools are integral to our dispute management processes and client communication workflows.
Requirements
Minimum Experience 5+ years, candidates must be comfortable working US shift hours (5:30 PM 2:30 AM) and possess the ability to interact effectively with both internal and external client teams daily. This position requires someone who can excel in a customer service-oriented environment while maintaining the highest standards of financial accuracy and compliance.
What We Can Do For You
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package, and opportunities for professional growth and development.
Apply today! 
