Finance Operations

Job Title: Associate Finance Operations (Balance Collection Team)

Location: Hyderabad (Local candidates preferred)

Work Mode: Work From Office

Working Days: 6 days a week

Role Overview

We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication skills, consistent follow-ups, and coordination with internal teams to drive collections efficiently.

Key Responsibilities

Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments

Ensure timely collection of outstanding balances as per defined payment schedules

Clearly explain payment plans, due dates, and payment processes to learners

Address and resolve basic queries related to payments, invoices, and dues

Maintain accurate records of follow-ups and updates in CRM/internal systems

Coordinate with Finance, Admissions, and Operations teams for payment tracking and issue resolution

Escalate long pending or critical cases as per the defined escalation matrix

Required Skills

Strong communication skills in Hindi and basic English

Good negotiation and follow-up abilities

Basic knowledge of MS Excel and CRM tools

Ability to manage multiple learner accounts simultaneously

Strong problem-solving and learner-handling skills

Eligibility Criteria

Graduate in any discipline

03 years of experience in collections, customer support, or operations

Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage