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Finance Analyst II - AR Collections Specialist
Summary
Join our Global Accounts Receivable team to drive collections strategy and resolve complex billing issues for Amazon's customers. In this role, you'll partner with internal and external stakeholders to improve cash flow, streamline collection processes, and deliver exceptional customer experiences at scale.
A Day in the Life
As a Finance Analyst II - AR Collections Specialist, you'll focus on managing and resolving receivables queries from Amazon customers while supporting our collections operations. Your day might include analyzing past due accounts to identify collection opportunities, collaborating with customers to resolve billing discrepancies, and working with internal teams to refine our collection processes. You'll also participate in process improvement initiatives, using data analysis to identify inefficiencies and recommend solutions that enhance both customer experience and organizational cash flow. Beyond routine collections work, you'll have opportunities to mentor colleagues, contribute to operational excellence projects, and help build scalable processes that strengthen our financial operations.
About the Team
We are a collaborative team dedicated to supporting Amazon's customers through timely resolution of their billing and payment concerns. Our vision is to create seamless, efficient collection processes that build trust with customers and strengthen our financial health. You'll work closely with colleagues across Global Finance Operations and business partners to solve complex challenges and drive continuous improvement. We serve a diverse customer base with varying needs, and your contributions will directly impact how effectively we support them. We're excited to welcome someone who shares our commitment to customer-focused solutions and operational excellence.
Key Job Responsibilities
Serve as a subject matter expert in collection processes, resolving complex outstanding issues and escalations with internal and external stakeholders to ensure timely payment
Develop and implement collection strategies to increase successful collections on past due invoices and expand account penetration
Analyze collection processes and data to identify improvement opportunities, propose enhancements to tools and protocols, and drive continuous refinement of collection operations
Collaborate with functional leaders and internal business partners to build scalable processes and manage stakeholder relationships
Lead operational excellence and process improvement initiatives that enhance customer experience and cash flow while maintaining quality and internal controls
Basic Qualifications
Bachelor's degree in Finance, Accounting, Business Studies, or related field
10 years+ Experience in Accounts Receivable and Collections operations
10 years+In-depth knowledge of Order to Cash processes
Proficiency in Microsoft Excel and Word
Experience applying financial performance indicators to business analysis and decision-making
Experience building financial and operational reports and data sets that inform business decisions
Experience creating process improvements through automation and analysis
Demonstrated ability to work cross-functionally, build consensus on complex issues, and manage stakeholder relationships
Strong negotiation, interpersonal, verbal, and written communication skills
Ability to work effectively under pressure and with strict deadlines
Preferred Qualifications
Master's degree in Accounting, Finance, or related field
Professional certification such as CPA or MBA
Experience leading and mentoring finance or business team members
Experience identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans
Experience participating in continuous improvement projects with measurable results
Proficiency with data analysis and reporting tools such as Tableau, SQL, MS Access, Essbase, or Cognos
Experience with financial systems such as Oracle, SAP, Lawson, or JD Edwards
Experience managing teams in a collections or finance environment
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of building financial and operational reports/data sets that inform business decision-making experience
- 4+ years of creating process improvements with automation and analysis experience
- 3+ years of directly managing and leading a team of 3+ members experience
- Degree in Finance/Accounting/Business Studies or other related areas
- . In depth knowledge of Order to Cash Process
- . 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
- . Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- . Managerial skills to handle problems and crisis in a confident and decisive manner.
- . Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
- . Excellent negotiation, interpersonal, verbal and written communication skills
- . Ability to work under pressure and with strict deadlines
- . Proficient in Microsoft Excel and Word
- . Proven instances in identifying and driving process improvements and operational efficiency projects
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 4+ years of mentoring junior finance and/or business team members experience
- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- . Post-graduation or a Master's Degree Accounting/Finance or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 145803769
