Job Title: Financial Operations MIS Executive
Job Summary: We are seeking a detail-oriented and proactive Financial Operations Specialist to join our team, focusing on the management and resolution of payment gateway disputes. The ideal candidate will be responsible for investigating, resolving, and preventing payment disputes to ensure seamless transaction processing and maintain customer trust.
Key Responsibilities
- Monitor and manage payment gateway disputes, chargebacks, and refund requests.
- Investigate dispute cases by analyzing transaction data, customer communications, and relevant documentation.
- Collaborate with internal teams, including Customer Support, Fraud, and Compliance, to gather necessary information.
- Communicate effectively with banks, payment processors, and merchants to resolve disputes promptly.
- Maintain accurate records of dispute cases, actions taken, and outcomes.
- Identify patterns or recurring issues leading to disputes and recommend process improvements.
- Ensure compliance with relevant financial regulations and payment gateway policies.
- Prepare reports on dispute trends, resolution times, and financial impacts for management review.
- Assist in implementing preventive measures to reduce the occurrence of disputes.
Qualifications
- Bachelor's degree in Finance, Business, or related field.
- Proven experience in payment operations, dispute management, or financial reconciliation.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with payment gateway platforms, PCI DSS, and relevant financial regulations.
- Proficiency in MS Excel, SQL and other data management tools.
- Ability to work under pressure and meet deadlines.
Preferred Skills
- Experience with chargeback management and fraud detection.
- Knowledge of banking and payment processing systems.
- Basic understanding of legal and regulatory aspects of payment disputes.
