Job Title: FILED DUTY MANAGER OFS - TELECOM
Location : Pan india ( Relocate To dubai )
Experience : 12 - 15 Years
Job Description
To manage and oversee the
Corrective and Preventive Maintenance (C&PM) activities for
non-telecom systems such as DC Plants, Rectifiers, Generators, Solar Systems, Cooling Systems, and other site-related equipment across the UAE. The role ensures the reliability, safety, and operational continuity of these systems through effective resource management, compliance with maintenance standards, and adherence to service-level commitments.
Key Responsibilities- Operational Management
- Manage and monitor corrective and preventive maintenance (C&PM) activities across all non-telecom systems.
- Ensure systematic execution of operations in line with OEM guidelines, regulatory standards, and Etisalat (e&) procedures.
- Oversee system failure response and coordinate planned outages or hazardous work activities.
- Performance & Resource Management
- Review productivity, work practices, and ensure optimal deployment of personnel, test equipment, and resources.
- Manage field staff performance and guide teams in handling complex maintenance or rectification cases.
- Conduct regular site audits to ensure teams carry required tools, safety gear, and test equipment.
- Safety & Compliance
- Enforce compliance with Etisalat's Health, Safety & Environment (HSE) guidelines and customer safety standards.
- Ensure safety and security measures are implemented consistently at all maintenance sites.
- Issue Resolution & Reporting
- Follow up on rectification of snags and ensure closure within defined SLAs.
- Prepare and submit detailed incident reports for escalated cases, including those requiring insurance or police documentation.
- Preventive Maintenance & Planning
- Plan and execute monthly preventive maintenance (PM) targets.
- Monitor progress and ensure prompt resolution of outstanding issues.
- Schedule hardware checks and track completion of corrective actions.
- Vendor & Stakeholder Coordination
- Coordinate with consultants, vendors, and contractors for data sharing, site visits, and technical inspections.
- Manage outsourced maintenance contracts and ensure compliance with agreed terms and KPIs.
- Represent the section in internal and external meetings, ensuring alignment with business continuity and governance goals.
- Documentation & Reporting
- Maintain accurate maintenance records, audit reports, and asset inventory (BSS).
- Prepare management reports on maintenance performance, contractor governance, and operational efficiency.
- Field Supervision
- Conduct independent site visits to validate work quality and compliance.
- Ensure real-time issue escalation and resolution support.
Education
Qualifications & Experience
- Required: Bachelor's Degree in Electrical or Electronics Engineering (or equivalent).
Experience
- Required: 1215 years of experience in field operations and maintenance of non-telecom systems (power, cooling, or infrastructure).
- Desired: 1520 years of experience, with exposure to multi-site maintenance management.
Other Requirements
- Strong leadership and team management skills.
- Proficiency in maintenance management systems and reporting tools.
- Excellent communication and coordination abilities.
- Valid UAE Driving License (mandatory).
