Field Tech Associate-DSS - Desktop

NTT DATA Global Delivery Services Limited

Bengaluru

1-3 Years

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Posted 5 hours ago
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Job Description

Role Responsibilities:

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

1 to 3 Years experience in End User Computing, IT Support, Asset Management needed.
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must.
Experience in using ITSM Tools like Service Now, Remedy etc.
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Willingness to work on rotational shifts 24x7.
Travel including overnight domestic may be required.

More Info

Job Type:

Permanent Job

Industry:

IT Management, Management Consulting

Role:

Technology (IT)

Function:

IT/Software Development - Other

Employment Type:

Full time

Open to candidates from:

Indian

About Company

NTT DATA Global Delivery Services Limited

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job ID: 107042869

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