Field Support Engineer

Job Opportunity: Field Support Technician

Location: Bangalore, Karnataka, India

Employment Type: Full-Time

Leaves - US Holidays Only

Shift Type- US Shift (EST, CST, PST)

Cab Facility - One Side (Can take cab either for pickup or drop-off)

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking a proactive and customer-focused Desktop Technician to provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years experience in Windows Desktop support.

Position Responsibilities and Functions

1. Provide first/second level contact and problem resolution for customer issues. IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
2. Resolving (fulfilling) incidents (service requests) and documenting the actions in an approved service desk tool (ServiceNow or relevant system in the future).
3. Rollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones and so on) incl. quality check.
4. Work with Third Party Vendors to remediate complex AV issues as needed.
5. Maintain ticket updates for all reported incidents.
6. Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 365, another authorized desktop software and application.
7. Inventory and asset management and care of hardware.
8. Should have basic knowledge of Mac operating system, to support Apple pc users.
9. Install, upgrade, support and troubleshoot for printers, computer hardware.
10. Performs general preventative maintenance tasks on computers, laptops, printers.
11. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
12. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
13. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
14. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor's degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months years of IT experience.
4. Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. IT Security knowhow.
6. Structure and functionality of IT networks and the components (basic).
7. Ticketing system ServiceNow (or equivalent).
8. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
9. Proven analytical, troubleshooting, and problem-solving skills
10. Excellent communication relationship-building and internal customer service skills.
11. Willing to work off-hours and weekends when required for projects or emergency support.
12. Good level of spoken and written English and other local language respective to site location.

How to Apply:

Ready to take your career to the next level Apply now by clicking the Easy Apply button or send your resume to [Confidential Information]

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as AVASO) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.