Brief Description
Responsibility for the scheduling, and coordination of Field Service Engineers working in ESP, the role will also include generating, publishing, and managing the reports for all work undertaken through the ESP Engineers.
Requirements
- Excellent verbal and written communication skills
- At least 1 - 4 years experience in a customer facing / customer service role, with an IT background for role holder to perform fully and effectively in the job
- High level of proficiency using IT systems preferably workforce management systems and call management systems (ServiceNow).
- Ability to manage time sensitive matters and resolve issues through to completion.
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Process driven with the ability to be innovative.
Excellent inter-personal skills; ability to communicate with customers at all levels
Summary
Detail oriented Field Services Dispatch Administrator with experience coordinating field technicians, scheduling task, and ensuring timely resolution of customer requests. Skilled in dispatch systems, work order management, and real-time communication between field teams and Service Desk. Proven ability to prioritize tasks, optimize Engineers routes, and maintain accurate service records to improve operational efficiency and customer satisfaction. Strong organizational, problem-solving, and multitasking abilities in fast-paced service environments.
