Field Service Engineer

Job Responsibilities:

• Corrective, predictive and preventive maintenance of security equipment's, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis [in rotational shifts]
• Site inspections, Installation of new equipment's at customer sites and training the operators
• Handling service and customer independently during the shift
• Good diagnostic and problem-solving skills.
• Perform hands-on on site troubleshooting, service and repair.
• Identify root causes of recurring issues to prevent future issues
• Provide high level technical support to external customer at their location
• Timely & professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
• Flexible to travel at short notice / accommodate shift changes
• Ensuring planned / assigned works have been completed to the customers reasonable satisfaction
• Daily activities include but not limited to,
• Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer, parts utilized, time taken to complete, etc.
• Site spare parts inventory update at the end of the shift
• Submission of CM, PM & Installation reports on the next business day on completion
• Tracking of requested part & defective parts with fault tag
• Assisting the lead engineer on weekly stock update
• Onsite repair of sub-modules at airport sites with proper fault tags
• Project execution when needed
• Flexible in regards to working arrangements and operational changes.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment

Qualifications

Job requirements

• Graduation / 3 years diploma in Electronics / Electrical engineering
• 1-2 years [Graduates] / 4-5 years [Diploma] experience in similar role or field service engineering
• Good analytical skills and sound knowledge in electronics, electrical and IT
• Good knowledge on Microsoft Word, Excel, Power Point, Outlook, Database Management
• Knowledge on SAP is desirable
• Good verbal & written communication and influencing skills
• Determination to provide high levels of customer service
• Should be good team player, flexible with duty roaster, outside job assignment, & collaborative and knowledge share with other colleague.