Key Responsibilities
ESH Compliance
- Maintain site hygiene and adhere to Standard Operating Procedures (SOPs).
- Ensure proper usage of Personal Protective Equipment (PPE).
- Conduct safety training and awareness sessions for field staff.
Customer Management
- Support outage escalations, site access, and infrastructure upgrades.
- Maintain strong relationships with customers and resolve field issues promptly.
Site Quality & Process Compliance
- Ensure quality of telecom infrastructure at sites.
- Conduct site audits and enforce compliance with processes and standards.
Energy Management
- Reduce diesel consumption and manage electrical board (EB) faults.
- Ensure energy efficiency and compliance with energy-related policies.
Uptime Management
- Maintain infrastructure uptime and reliability.
- Conduct Root Cause Analysis (RCA) for outages and implement corrective actions.
- Ensure proper functioning of site automation systems.
Team Management
- Evaluate technician performance and allocate resources effectively.
- Plan and conduct training sessions to enhance team capabilities.
Landlord Management
- Ensure site access and resolve site hygiene or landlord-related issues.
- Maintain cordial relationships with landlords and site partners.
Decision-Making Authority
- Without approval: Routine maintenance, fault rectification, diesel pilferage reporting.
- With manager informed: Consumables replacement, site visits.
- With approval: Material issuance (via Area Ops Manager or Head O&M).
Dimensions
- Financial: Operate within OPEX budget.
- People: Manage 68 technicians across 100150 sites.
- Other: Coordinate with internal and external stakeholders.
Key Interactions
- Internal: SCM, Energy Department, Security, Estate, TOC teams.
- External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians.
Major Challenges
- Site outages due to access or DG issues.
- Theft, equipment failure, adverse weather, material constraints, and technician availability.
Skills & Knowledge
- Education: Degree in Mechanical or Electrical Engineering preferred.
- Knowledge: Electrical systems, DG sets, GSM/CDMA basics.
- Skills: Analytical thinking, planning, team management, multitasking.
- Experience: 12 years in telecom infrastructure with OME/SME/IME partner coordination.
Future Outlook
- Develop skills in active and passive infrastructure management, project implementation, and cost-efficient operations.
Typical Day
- 15%: Morning O&M calls.
- 50%: Site visits.
- 25%: Field issue meetings.
- 10%: PM validation and billing.
