Field Service Engineer-Engineer

Key Responsibilities

ESH Compliance

• Maintain site hygiene and adhere to Standard Operating Procedures (SOPs).
• Ensure proper usage of Personal Protective Equipment (PPE).
• Conduct safety training and awareness sessions for field staff.

Customer Management

• Support outage escalations, site access, and infrastructure upgrades.
• Maintain strong relationships with customers and resolve field issues promptly.

Site Quality & Process Compliance

• Ensure quality of telecom infrastructure at sites.
• Conduct site audits and enforce compliance with processes and standards.

Energy Management

• Reduce diesel consumption and manage electrical board (EB) faults.
• Ensure energy efficiency and compliance with energy-related policies.

Uptime Management

• Maintain infrastructure uptime and reliability.
• Conduct Root Cause Analysis (RCA) for outages and implement corrective actions.
• Ensure proper functioning of site automation systems.

Team Management

• Evaluate technician performance and allocate resources effectively.
• Plan and conduct training sessions to enhance team capabilities.

Landlord Management

• Ensure site access and resolve site hygiene or landlord-related issues.
• Maintain cordial relationships with landlords and site partners.

Decision-Making Authority

• Without approval: Routine maintenance, fault rectification, diesel pilferage reporting.
• With manager informed: Consumables replacement, site visits.
• With approval: Material issuance (via Area Ops Manager or Head O&M).

Dimensions

• Financial: Operate within OPEX budget.
• People: Manage 68 technicians across 100–150 sites.
• Other: Coordinate with internal and external stakeholders.

Key Interactions

• Internal: SCM, Energy Department, Security, Estate, TOC teams.
• External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians.

Major Challenges

• Site outages due to access or DG issues.
• Theft, equipment failure, adverse weather, material constraints, and technician availability.

Skills & Knowledge

• Education: Degree in Mechanical or Electrical Engineering preferred.
• Knowledge: Electrical systems, DG sets, GSM/CDMA basics.
• Skills: Analytical thinking, planning, team management, multitasking.
• Experience: 12 years in telecom infrastructure with OME/SME/IME partner coordination.

Future Outlook

• Develop skills in active and passive infrastructure management, project implementation, and cost-efficient operations.

Typical Day

• 15%: Morning O&M calls.
• 50%: Site visits.
• 25%: Field issue meetings.
• 10%: PM validation and billing.