Note :- We have 04 openings for the mentioned positions in the following locations:
- Surat, Ahmedabad, and Rajkot
- Nashik
Key Responsibilities:
- Provide technical support for installed devices within the assigned territory.
- Perform device installation, calibration, and user training for customers.
- Manage assigned customer accounts and ensure all devices are maintained.
- Maintain service documentation, including installation reports, service reports, tour plans, and customer feedback.
- Handle customer complaints, troubleshooting, breakdown calls, and preventive maintenance with timely resolution.
- Manage service operations through electronic platforms: ticketing, dashboards, and regular updates.
- Maintain and track spare parts and device accessories; raise material requests when required.
- Inform RSM/RAM about device relocation and other service updates.
- Support AMC/CMC collection and service revenue activities.
Qualifications and Experience:
- Diploma / B.E. / B.Tech in Electronics, Biomedical, Instrumentation, or related engineering field.
- 13 years of field service experience in Diagnostics, Medical Devices, or Laboratory Equipment (freshers with strong technical skills may be considered).
- Hands-on experience in device installation, troubleshooting, and preventive maintenance preferred.
