Field Service Engineer

Company Profile:

We are the Authorized Service Dealer for Wipro GE Healthcare operating in the states of MP and CG since last 26 years. We provide after sales services to products like CT scans, Sonography machines, X-ray Machines, Ventilators, Anesthesia and Cardiac Products.

Job Description

Field Service Engineer - Indore (MP)(Only Madhya Pradesh Residents.. Please Apply)

SUMMARY:

Integrity is searching for a Field Service Engineer, in Indore region. The person in this position has front- line responsibility for installations, remote and on- site diagnostics prior to repair services as well as preventive maintenance visits on Healthcare products of GE make, primarily to customers located in Madhya Pradesh region but occasionally in the entire territory of Madhya Pradesh. The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical devices at clinical sites and major hospital. Applicants must have the ability to work independently and have effective communication skills.

REPORTING TO/ DEPARTMENT: Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES: PRODUCT SUPPORT

Provide installation, repair and maintenance support for Healthcare equipment of GE make located at customer site at Indore and surrounding districts primarily, but occasionally in the entire territory of India.

Support is provided to the customer at hospital, as determined by the machine status or customer requirements.

Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/ maintenance activities.

Promoting Service Business through Annual Maintenance Contracts, Upgrades, Accessories sales, Spare Parts Sales etc.

Self- management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately and customer satisfaction is optimized.

Accurate and clear documentation of work activities are to be completed within the company. Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records.

Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the Integrity stock for processing.

Appropriate management and timely completion of Timesheets and expense reports incurred in the service.

Assist in the development of service documentation, in conjunction with the Customer Service team.

Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.

Assist in identification and development of Field Support tools and test equipment.

Follow Company training as needed. (e.g. basic technical training).

Learn and apply all Company internal policies and processes.

Follow local regulations

Provides feedback through the mobile App for service related improvements that could improve Response Time and Elapsed Time to Repair (ETTR).

Assist in the development, documentation, and testing of service tools and design updates to the product.

Works effectively with other engineers and consultants.

Support project team activities, with attendance at team meetings, representation of Field Service requirements, and provision of documentation as required. SAFETY

Observe Integrity Safety Program requirements and work practices.

Help ensure that safety requirements and quality considerations are pro- actively addressed and implemented in the field.

Takes ownership of individual safety to maintain a safe work environment.

PHYSICAL REQUIREMENTS

The employee must routinely lift and/ or move physical inventory, tools and test equipment, office supplies, or stored records.

The employee occasionally is required to climb ladders, kneel, or crouch as required during servicing of equipment. The incumbent may be asked to perform other function- related activities in addition to the above- mentioned responsibilities as reasonably required by business needs.

REQUIRED QUALIFICATIONS:

Diploma OR Bachelor's degree in Biomedical/Electronics/Electrical Engineering. Other qualifications with significant related work experience may also be considered. A basic understanding of medical physics is desirable.

Prior work experience in servicing of Biomedical equipments is preferred.

Hands- on experience with electronic test equipment.

Excellent troubleshooting and problem- solving skills.

Good H/ W and S/ W computer skills, including network knowledge and the use of standard office software programs including spreadsheet, word processing and email applications. Ability to quickly learn to use new software tools.

Experience in basic administration of Windows- based computer hardware, software, and networking would be an advantage.

Fluent reading, writing and speaking in local language and English.

Excellent communication, organizational, and customer relations skills and strong customer service orientation.

Team player - ability to work well in a close team environment.

Must be comfortable with extensive travel ,sometimes on short notice, and occasional after- hours support requirements

Key Skills

Troubleshooting, Product support, Windows, biomedical Customer support, Preventive maintenance, Business Executive Technical training