Field Service Engineer (Chromatography)

We're looking for a Field Service Engineer with a focus on Chromatography to handle all on-site installation, qualification, repair, and preventive maintenance activities. The ideal candidate will be responsible for delivering an excellent customer experience, which is key to improving customer satisfaction and retention. This role requires strong technical skills, a talent for troubleshooting, and a commitment to building positive relationships with our customers.

Main Responsibilities & Tasks

• Provide service and customer support during field visits and in-house dispatches.
• Manage all on-site installation, qualification, repair, and preventive maintenance tasks.
• Handle various systems, including LPLC and HPLC product segments; experience in overall chromatography is a plus.
• Diagnose errors and technical problems to determine the proper solutions.
• Produce timely and detailed service reports, ensuring all documentation is accurate and complete.
• Comprehend customer requirements and make appropriate recommendations or briefings.
• Operate a vehicle safely and use field automation systems for daily tasks.
• Work collaboratively with the technical team and share information across the organization.
• Build positive and lasting relationships with customers.

Qualifications

• An engineering degree in Chemistry, Electronics, Electrical, Instrumentation, or a similar field.
• Proven field service experience.

Skills

• The ability to troubleshoot, test, repair, and service technical equipment.
• Excellent communication skills, both spoken and written.
• High customer orientation and a strong team spirit.
• The ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.