Key Responsibilities
Technical Service & Support
- Install, commission, and validate instruments at customer sites.
- Perform preventive maintenance (PM), corrective maintenance (CM), and breakdown repairs according to schedules and SLAs.
- Diagnose hardware, software, and application-related issues and implement timely resolutions.
- Carry out instrument calibrations, upgrades, and modifications as needed.
Customer Engagement
- Act as the primary technical point of contact for assigned customers.
- Provide basic application support and user training on instrument operation and routine maintenance.
- Communicate service findings, recommendations, and follow-ups clearly and professionally.
- Build long-term customer relationships to support retention and service contract renewals.
Documentation & Compliance
- Accurately complete service reports, installation records, and PM checklists in CRM/service systems.
- Ensure compliance with Beckman Coulter quality systems, EHS policies, and regulatory requirements.
- Follow Danaher Business System (DBS) tools and continuous improvement practices.
Planning & Coordination
- Plan and prioritize service visits to meet customer commitments and business goals.
- Coordinate with applications, sales, and logistics teams for parts, escalations, and customer needs.
- Participate in on-call/standby support as per regional requirements.
