Urban Company is India's leading home services marketplace, offering customers a wide range of at-home services - from beauty treatments, haircuts, and massage therapy to cleaning, plumbing, carpentry, appliance repair, painting, and more.
We promise our customers high-quality, standardized, and reliable services - delivered at their convenience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
We are building Revamp by Urban Company, a premium offering that helps customers transform their homes with ease and style. To power this growth, we're launching the Sales Development Program - designed for young professionals eager to consult customers, offer creative solutions, and manage high-impact makeover projects.
As a Sales Consultant, You'll Be At The Heart Of This Mission - Turning Customer Aspirations Into Reality, Bringing Together Consultative Sales, Customer Relationship Management, And Hands-on Project Management. This Is Not Just a Job; It's a Launchpad For Your Career
This role is on-ground and customer-facing. If you love interacting with people, enjoy solving problems, and get energy from making things happen, you'll thrive here.
Key Responsibilities
- Customer Relationship Management: Be the single point of contact for customers during their home makeover journey.
- Consultative Sales: Understand customer needs, recommend solutions, and drive sales conversions.
- Project Oversight: Coordinate execution with internal teams and professionals to ensure timely, high-quality delivery.
- Team Coordination: Guide and supervise service professionals to align on goals, timelines, and expectations.
- Quality Assurance: Uphold high standards of service and customer delight at every touchpoint.
- Problem Solving: Address and resolve customer or project challenges quickly and effectively.
- Performance Tracking: Maintain accurate records of interactions, progress, and sales metrics to fuel continuous improvement.
What You'll Gain
- High Engagement & Ownership: You'll manage end-to-end customer relationships - from the first conversation to final delivery.
- Learning at Scale: You'll build skills in sales, customer experience, relationship management, and execution - all in one role.
- Career-Building Exposure: Gain cross-functional insights at the intersection of lifestyle, sales, and execution a rare blend at the start of your career.
- Performance-Linked Growth: A strong mix of fixed pay and incentives ensures both stability and recognition for your impact.
About Company: Urban Company, originally launched as UrbanClap in November 2014 by Abhiraj Bhal, Raghav Chandra, and Varun Khaitan, aimed to transform the disorganized and offline home services industry. We have built the platform on three core principles: delivering exceptional customer experience, empowering service professionals with better earnings and training, and using technology to streamline operations.
Today, Urban Company operates in 56 cities across India, the UAE, Singapore, Saudi Arabia, and the USA. It has completed over 36 million service bookings through a network of 40,000+ trained professionals, offering 50+ home and beauty services via its app and website.
