Field Relationship Manager

Canara HSBC Life Insurance Company

Des : Field Relationship Manager

Ctc : 6-7 lpa upto

Location : all over Karnataka

Experence : Candidate from Direct & agency Channel

Job Description

Key Responsibility Areas

Key Result Areas

Activities

1

Impact on the Business / Function

• Pitch and sell insurance products to existing policyholders and to bank customers
• Identify opportunities to bundle insurance offerings for better customer value
• Achieve set sales targets and contribute to overall business
• Operate in the defined sales process and use the tools provided (e.g., Lead Management System)

2

Customers / Stakeholders

• Contact customers through calls, emails or meetings to present cross-selling opportunities
• Build strong relationships with clients to ensure repeat business and referrals
• Analyze customer profiles to suggest suitable insurance solutions
• Address customer queries, resolve complaints, and any other doubts
• Collaborate with bank branch and staff basis the requirement and needs
• Coordinate with internal teams like branch operations, new business, underwriting, etc. for effective fulfilment from login to issuance

3

Product Knowledge

• Comprehensive understanding of the features, benefits, and terms of all insurance products offered
• Proper explanation of policy options, features, terms, and coverage details clearly to customers

4

Operational Effectiveness & Control

• Ensure Controls and Audit are in place as required by IRDA & CHL Compliance
• Foster a compliance culture; act as a change agent to uncover issues and implement innovative solutions to manage risk actively
• Ensure proper usage of Merchandise and PIR

VIII.Competencies

Excellent communication and interpersonal skills

Good understanding of insurance & bank products

Effective sales process and lead management skills

Ability to identify customer needs through need analysis/assessment

Proficiency in using tools like Lead Management System, Application Journey, BI generation, etc.

Basic ability to read and understand data reports and MIS

Sales-driven mindset with a focus on achieving targets