Field Quality Assurance Analyst

Role Responsibilities:

• Conduct regular field audits and ensure timely error feedback closure.
• Support fraud investigations and recommend process improvements.
• Identify new contact information of customers during audits.
• Deliver peer coaching and assist field teams with compliance and quality.

Job Requirements:

• 2–4 years of experience in field quality audits and compliance.
• Strong analytical and investigative abilities.
• Willingness to take ownership and adapt to changing requirements.
• Team-oriented with good communication and coaching skills.