Field Officer

About the Role:

We are looking for a proactive and street-smart Field Officer Executive to drive restaurant onboarding and partner acquisition. The role involves visiting restaurants, pitching onboarding solutions, coordinating documentation and ensuring successful go-live on the platform.

Key Responsibilities:

1. Restaurant Acquisition & Pitching

- Visit restaurants and introduce the company's platform and services.

- Clearly communicate the value proposition (corporate orders, recurring demand, platform visibility).

- Generate interest and onboard new restaurant partners.

2. Onboarding Coordination

- Collect and verify required onboarding documents:

- Owner details (Name & Contact Number)

• PAN Card
• FSSAI Certificate
• Menu

- Coordinate with internal teams (Customer Support / Onboarding Team) for further processing.

- Ensure a smooth handover without discussing commercials or commission structures.

3. MSME / Udyam Enablement

- Check if the restaurant is registered under MSME (Udyam).

- If registered, collect the MSME certificate and relevant details.

- If not registered, assist in collecting Aadhaar, PAN, and FSSAI documents.

- Educate restaurant owners about the benefits of free MSME registration.

- Coordinate with internal teams for MSME registration and ONDC listing.

4. Go-Live Activation & Order Validation

- Track onboarding progress until the restaurant is live on the platform.

- Place test orders post go-live to ensure operational readiness.

- Maintain proof of transactions for reimbursement and validation.

5. Relationship Management

- Build strong relationships with restaurant owners and staff.

- Act as the first point of contact for onboarding-related queries.

- Ensure a positive onboarding experience.

Prerequisites:

- Any graduate / diploma holder.

- 0 –1 years of experience in field sales / B2B acquisition / food-tech / ONDC ecosystem.

- Familiarity with food delivery platforms like Zomato and Swiggy, with a strong interest in the food-tech industry.

- Experience in merchant onboarding or local business acquisition

- Strong communication and negotiation skills.

- Ability to work independently in a target-driven environment.

- Basic understanding of digital apps and documentation processes.

- Male candidates preferred.