Job Description – Field Engineer
Employment Type : Third-Party Payroll
CTC : As Per Company Standards
Role Overview
The Field Engineer will be responsible for providing on-site and remote technical support to customers for Keyence products, including installation, troubleshooting, and application assistance. The role requires frequent field visits and close coordination with customers and internal technical teams.
Key Responsibilities
- Provide on-site customer support, including installation, commissioning, troubleshooting, and maintenance of equipment.
- Handle technical support calls from the office when there are no active customer field requests.
- Support customers for Keyence products including: Vision Systems, Laser Marking Systems, Sensors, Microscopes
- Conduct field visits for equipment installation, demonstrations, and issue resolution.
- Ensure timely and effective resolution of customer issues to maintain high service standards.
- Coordinate with internal teams and OEM partners as required for complex technical issues.
- Maintain service reports and documentation for all field and support activities.
Eligibility Criteria
Experience
- Minimum 1 year of experience, preferably currently working with an OEM (Original Equipment Manufacturer) in a technical/engineering support role.
Qualification
- B.E. / B.Tech (Engineering discipline)
Skills & Competencies
- Strong technical aptitude and troubleshooting skills
- Willingness to travel extensively for field support
- Good communication and customer-handling skills
- Ability to work independently and under field conditions
Language Requirements
- Proficiency in English
- Knowledge of local language is mandatory
Working Days & Timings
- Working Days: 6 days a week
- Timings: 9:00 AM to 6:00 PM
- Weekly Off: Sunday
Office Attendance:
Monday to Saturday – report to office if there is no customer technical support visit scheduled.
Insurance & Benefits
- Group Accident Insurance: ₹10 Lakhs
- Medical Insurance:
- Coverage of ₹3 Lakhs per annum
- Applicable for Employee + Spouse + Children
- Leave Encashment for unused leaves as per company policy
