Company Description
IDFC FIRST Bank, created through the merger of IDFC Bank and Capital First in 2018, is one of India's leading names in ethical and customer-centric banking. Offering a universal range of services, from retail and corporate banking to MSME and rural financing, the bank is committed to inclusivity and social responsibility. Recognized globally for its technology-driven banking solutions, its mobile app ranks among the top 20 worldwide. With a mission to improve financial inclusion, the bank has empowered over 40 million customers through innovative financial products and services. Employees at IDFC FIRST Bank take pride in contributing to the creation of a new-age, world-class ethical institution.
Role Description
This is a full-time, on-site role for a Field Collection Officer located in Ranchi. The role involves engaging with customers for the collection and recovery of outstanding debts, negotiating payment solutions, and maintaining records of interactions. The Field Collection Officer will also analyze customer payment behavior, build rapport with clients, and ensure compliance with internal guidelines and regulatory norms.
Qualifications
- Proficiency in Debt Collection processes and practices
- Strong Analytical Skills for assessing repayment capacity and improving collection strategies
- Excellent Customer Service and Communication skills to build trust and maintain positive relationships
- Basic knowledge of Finance to understand repayment structures and financial products
- Organizational skills with the ability to manage time effectively and meet deadlines
- Proficiency in local languages and local area knowledge is a plus
- High school diploma or equivalent required; a Bachelor's degree in Finance, Business, or a related field is preferred
