Duties & Responsibilities
What this job involves
- To Assist Assistant Manager/ Manager for the smooth running of operations.
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
- To facilitate / handhold the Customers during all Client visits.
- Ensure coordination for booking of conference/Meeting Rooms, food & beverage service
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by client
- Routinely inspect all contracted services to ensure performance measures are being maintained.
- Achieve Client satisfaction as per Client expectations.
- Plan, organize and arrange internal events for any processes or business.
- Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team.
- Timely inputs to Facility Manager lead for any concerns
- Any other specific arrangements (experience centers / town halls) to be made for the visit need to be informed well in advance for venue availability and necessary clearance from facility Admin to organize the same.
- Provide assistance in general administrative activities as required.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews.
- Assist with the re-sourcing of other aspects of JLL's operation as required.
- Perform other duties as required by JLL and Client.
- Carrying out Vendor Background Checks.
- Maintaining external employee data.
- Prepare SLA's for Vendors.
- Coordinate and organize events requested by business units of Client.
- Assist in the preparation of Monthly Management Report and Quarterly Business Review reports.
- Handle Cafeteria and Pantry Operations.
- Conduct internal audit for food and beverage vendor.
- Ensuring an adequate availability and supply of consumables relating to Pantry, Housekeeping services and Stationary
- Ensure serviceability of all machines related to pantry and kitchen services.
- Compile and follow-up Landlord issues through Landlord tracker.
- Follow-up with the vendor for timely submission of invoices.
- Regular training of all the soft services staff assigned.
- Ensure record maintenance for all activities monitored/conducted.
- Ensure attrition of assigned staff is less than 5% at all times.
- Work with other team members as on when required.
