Facility Executive

Key Responsibilities

• Provide professional call logging services according to established guidelines
• Record comprehensive details of all service requests and complaints from residents
• Generate and assign unique reference numbers to all work orders and job cards
• Dispatch appropriate service providers based on request type and urgency
• Track service completion and manage follow-ups with service providers
• Communicate with residents regarding request status, timelines, and resolutions
• Prepare daily, weekly, and monthly reports on request volumes and resolution metrics
• Analyze recurring issues and assist Building Engineers with identifying maintenance patterns
• Support emergency procedures, crisis management, and business continuity protocols
• Actively participate in health and safety reviews and compliance
• Assist with invoice processing in coordination with Administration team
• Collaborate with Engineering and Properties teams on work order completion and contractor management
• Support other operational procedures as required by management

Qualifications

• Bachelor's degree in any discipline
• 2-4 years of experience in Facility or Property Management
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Proficiency with helpdesk systems and property management software
• Ability to prioritize requests and manage multiple tasks efficiently
• Knowledge of residential property operations preferred