Job Description
Jones Lang LaSalle (JLL) seeks a dynamic Facility Executive to oversee soft services operations across our managed facilities portfolio. This role is ideal for experienced professionals from facilities management or hospitality backgrounds who excel at service delivery, vendor coordination, and maintaining exceptional client satisfaction standards. The position offers growth opportunities within JLL's integrated facilities management platform.
Key Responsibilities
Soft Services Operations Management Oversee daily operations of cleaning, catering, security, landscaping, pest control, and waste management services. Ensure service delivery meets JLL quality standards and exceeds client expectations through regular monitoring and performance assessments. Coordinate service schedules to minimize disruption to building occupants while maintaining operational efficiency.
Vendor Coordination and Performance Management Manage relationships with soft services vendors and contractors, ensuring contractual compliance and service level agreement adherence. Conduct regular vendor performance reviews and implement corrective action plans when necessary. Support procurement activities and vendor selection processes under Site Lead guidance.
Client Service Excellence Act as frontline client liaison for soft services matters, responding promptly to requests and concerns. Conduct regular walkthroughs with clients to identify improvement opportunities and ensure satisfaction. Prepare service performance reports and participate in client meetings as required.
Quality Assurance and Compliance Implement quality control procedures through regular inspections and audits of soft services delivery. Ensure compliance with health, safety, and environmental regulations across all service areas. Maintain documentation for regulatory inspections and client audits.
Operational Coordination Collaborate with hard services teams to ensure integrated service delivery. Support budget management through cost monitoring and efficiency initiatives. Assist in emergency response procedures and coordinate services during building events or special circumstances.
Team Support and Development Support training and development of service staff and vendor personnel. Assist in performance evaluations and provide coaching to improve service delivery. Foster positive working relationships across all service teams.
Required Qualifications
Professional Experience 4-5 years of experience in facilities management, hospitality operations, or customer service management roles. Experience managing multiple service providers or departments simultaneously. Background in hotel operations, commercial facilities, corporate environments, or similar service-intensive settings strongly preferred.
Service Excellence Background Demonstrated track record of delivering high-quality customer service in professional environments. Experience with service standards development and performance monitoring. Understanding of cleaning protocols, food service operations, security procedures, or similar soft services functions.
