Facility Director

We are seeking a highly experienced and results-oriented Facility Director to oversee all aspects of our healthcare facility's operations. The ideal candidate will be a strategic leader with a proven track record in P&L management, operational efficiency, and team development. This senior role is critical to driving business growth, ensuring clinical excellence, and maintaining the highest standards of patient care and regulatory compliance.

Key Responsibilities

• Growth Strategy:
• Drive business expansion by hiring specialized doctor teams for key revenue-generating specialties.
• Build strong relationships with consultant teams and facilitate the empanelment of visiting doctors to enhance specialties and increase OPD footfalls and revenue.
• Profit Enhancement & Service Excellence:
• Consistently improve top-line and EBITDA as per the annual budget.
• Analyze the growth of different specialties, monitor key metrics like Average Revenue per Occupied Bed (ARPOB) and Average Revenue per Patient (ARPP), and track the payor mix.
• Manage and optimize lead conversions, minimizing revenue leakages and ensuring profitability of all services.
• Conduct feedback analysis with Root Cause Analysis (RCA) to implement corrective and preventive actions for patient care services.
• Cost Management:
• Create pre-defined surgery packages in the Hospital Information System (HIS) to track and control consumption.
• Negotiate the purchase of new medical equipment and consumables to ensure cost-effectiveness.
• Optimize inventory levels for both pharmacy and non-pharmacy items to minimize stockouts and wastage.
• Operational Efficiency:
• Closely coordinate with department heads to streamline operations and implement cost-effective strategies.
• Oversee inventory, conduct regular audits, and analyze consumption against best practices.
• Manage capital expenditure (Capex) requirements, maintenance, and optimize utility consumption.
• Ensure all statutory licenses and agreement renewals are up to date.
• HR & People Management:
• Optimize manpower utilization, reduce overtime, and develop nursing protocols.
• Implement KRA goal setting for in-charges, foster employee engagement, and create career progression paths for staff.
• Lead and manage cross-functional teams, overseeing their performance, training, and development.
• Quality & Clinical Governance:
• Coordinate NABH surveillance audits and ensure timely closure of non-compliance reports.
• Effectively monitor quality indicators, including Code Blue, medication errors, and infection control, with active participation in relevant committee meetings.
• Monitor clinical outcomes and generate required reports for PNDT, births, and deaths.
• Marketing & Business Development:
• Formulate and implement strategies to reach unexplored market segments and customer groups.
• Organize promotional campaigns and technical presentations to build the brand and penetrate new markets.
• Manage the doctor referral, corporate sales, and IVF marketing teams.
• Revenue Assurance & Business Intelligence:
• Proactively monitor billing transactions to prevent intentional or unintentional leakages.
• Work with IT to create billing rule engines and improve HIS process flows, implementing controls to prevent and detect fraud.
• Liaise with Third-Party Administrators (TPAs) to reduce unjustified deductions.
• Security & Academics:
• Author and enforce security procedures and protocols to ensure a safe and secure facility.
• Organize Continuous Medical Education (CME) seminars and internal training programs for staff.

Qualifications & Experience

• Experience: A minimum of 10 years of experience in a senior role, with a strong focus on P&L, EBITDA, and revenue management.