Location-Gurugram Sec-30
24x7 Multi-Site Operations | Large Team Leadership
Person from Electrical Background- Diploma or BE/B-Tech preferred and able to manage soft services.
6 days working Shift 11am to 8 PM and it can change as per the requirement
What this job involves:
Leading Operations Excellence
Are you a proven leader who thrives in fast-paced, round-the-clock environments We're seeking an exceptional Facilities Manager to
oversee mission-critical BPO operations across multiple locations.
You'll lead large teams ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity.
As the single point of contact (SPOC) for all facilities operations, you'll manage complex logistics, coordinate with multiple stakeholders, and
ensure zero downtime.
Core Responsibilities:
24x7 Operations Management
- Ensure uninterrupted facility operations supporting round-the-clock BPO activities
- Manage shift-based facility teams across multiple locations
- Coordinate with BPO operations teams to align facility services with business needs
- Implement robust backup systems and contingency plans for critical facility functions
- Monitor and maintain optimal working conditions for night shift and weekend operations
Large Team Leadership & Coordination
- Lead and manage 20+ facility staff across multiple sites and shifts
- Establish clear communication channels and escalation matrices for 24x7 operations
- Implement shift handover protocols ensuring seamless service continuity
- Manage cross-functional teams including housekeeping, Building management, maintenance, cafeteria, and vendors
- Conduct regular team meetings, training sessions, and performance reviews across all shifts
Multi-Location Site Management
- Oversee facility operations across 3-5 BPO locations within the city/region
- Ensure standardized service delivery and compliance across all sites
- Coordinate resource allocation and staff deployment based on site-specific requirements
- Manage inter-site logistics, equipment transfers, and emergency response coordination
- Maintain real-time visibility of operations across all locations through dashboards and reporting
Business Continuity & Critical Operations
- Ensure 100% uptime of critical systems: HVAC, power backup, IT infrastructure support
- Manage generator operations, UPS systems, and power management for uninterrupted operations
- Coordinate with utility providers for scheduled maintenance during minimal impact hours
- Implement and test disaster recovery plans and business continuity procedures
- Handle emergency situations with rapid response and minimal business impact
Client Relationship Management & Stakeholder Engagement
- Serve as primary Client Manager for all soft services across BPO operations
- Build and maintain strong relationships with BPO leadership, HR teams, and operational managers
- Conduct regular client review meetings and presentations on service performance
- Manage client expectations and proactively address concerns with solution-oriented approach
- Coordinate client walkthroughs and facility tours for stakeholders and visitors
- Develop client satisfaction surveys and implement feedback-driven improvements
- Act as escalation point for all soft services-related client issues and complaints
Workplace Experience & Employee Engagement
- Design and deliver exceptional workplace experiences that enhance employee satisfaction and retention
- Manage employee journey touchpoints: onboarding support, daily services, and exit processes
- Oversee workplace hospitality services: reception, guest management, and concierge services
- Coordinate employee engagement activities: festivals, celebrations, team building events
- Manage workplace wellness programs: health screenings, fitness activities, stress management
- Implement employee feedback systems and continuous improvement initiatives
- Create welcoming workplace environments that reflect company culture and values
24x7 Soft Services Operations
- Ensure seamless housekeeping and cleaning services across all shifts and locations
- Manage comprehensive catering operations: breakfast, lunch, dinner, and night shift meals
- Coordinate reception and front desk services with professional guest handling
- Manage mail and courier services with timely distribution and tracking
- Ensure washroom and pantry maintenance with highest hygiene standards
- Supervise landscaping and aesthetics to maintain premium workplace ambiance
- Coordinate medical support and first aid services for round-the-clock operations
Vendor & Service Partner Management
- Manage multiple vendor relationships for cleaning, security, catering, transport, and maintenance
- Ensure vendor staff availability and service quality across all shifts and locations
- Negotiate and manage contracts with 24x7 service requirements and SLAs
- Monitor vendor performance through regular audits and feedback mechanisms
- Maintain backup vendor arrangements for critical services
Technology & Digital Operations
- Implement and manage facility management software across multiple locations
- Monitor real-time dashboards for equipment status, energy consumption, and service requests
- Generate automated reports and analytics for operational efficiency
- Coordinate with IT teams for facility-related technology requirements
- Manage access control systems, visitor management, and security technology
Compliance & Safety Management
- Ensure adherence to labor laws for night shift operations and extended working hours
- Implement robust health and safety protocols for 24x7 operations
- Conduct regular safety audits and emergency drills across all shifts
- Manage incident reporting and investigation with quick resolution
- Ensure compliance with local regulations for round-the-clock commercial operations
Financial Management & Cost Optimization
- Manage facility budgets across multiple locations with cost center allocation
- Optimize operational costs while maintaining service quality standards
- Track and report on key performance indicators and cost metrics
- Implement energy-saving initiatives to reduce operational costs
- Manage capital expenditure requests and facility improvement projects
Sound like you To apply, you need to be:
Experienced BPO/Operations Professional
- 10+ years in facilities management with minimum 5 years in BPO/Call Center/ ITEs environments
- 3+ years managing large teams (20+ people) across multiple locations
- Proven experience in 24x7 operations management and shift-based team leadership
- Strong background in multi-site coordination and complex logistics management
- Experience with business continuity planning and emergency management
Technical & Analytical Expert
- Proficiency in Office 365 suite / Use of Power BI/ Power Point/ MS Excel / Others
- Proficiency in facility management software and digital monitoring tools
- Strong analytical skills for data-driven decision making and performance optimization
- Knowledge of energy management and sustainability practices
- Experience with vendor management platforms and contract administration
Dynamic Leader & Problem Solver
- Crisis management expertise with ability to handle high-pressure situations
- Excellent communication skills for coordinating with diverse stakeholders
- Strategic thinking combined with hands-on operational execution
- Flexibility and adaptability to handle dynamic BPO requirements
- Results-oriented mindset with focus on service excellence and cost efficiency
Professional Excellence
- Bachelor's /Master's degree in Hotel Management / Facilities Management, or related field
- Professional certifications (CFM, PMP, FMP, or equivalent) preferred
- Bilingual capabilities for effective communication with diverse teams
- Technology-savvy with proficiency in MS Office, facility management software, and reporting tools
- Strong ethical standards and professional integrity
What you can expect from us:
Career Growth in Dynamic Environment
- Leadership role with significant autonomy and decision-making authority
- Exposure to cutting-edge facility technologies and operational excellence practices
- Opportunities for professional development and certification support
- Clear career progression path within JLL's global facilities management practice
Comprehensive Compensation Package
- Competitive salary with performance-based incentives
- Comprehensive benefits including health insurance, life insurance, and retirement plans
- Flexible working arrangements and professional development allowances
- Recognition programs and employee engagement initiatives
Challenging & Rewarding Work
- Make direct impact on business operations and employee experience
- Lead transformation initiatives and operational excellence projects
- Work with diverse, talented teams in a collaborative environment
- Contribute to JLL's reputation as a leader in facilities management excellence
Ready to lead the future of facilities management Apply today and join our mission to create exceptional workplace experiences that drive
business success!
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and
inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits
package.
