Facility Manager - Job Description
The Facility Manager is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.
Key Responsibilities
- Soft Services Operations
- Oversee day-to-day delivery of soft services including: Housekeeping & janitorial services Pantry & cafeteria services Front office / reception services Waste management & hygiene programs Pest control & landscaping coordination
- Ensure adherence to SLAs, SOPs, and service quality benchmarks
- Conduct regular site inspections and audits to maintain cleanliness and hygiene standards
- Vendor & Manpower Management
- Manage outsourced service providers and vendors
- Ensure optimal staffing levels, attendance, grooming, and discipline
- Conduct inductions, training, and performance reviews for soft services staff
- Resolve manpower issues, escalations, and service gaps proactively
- Client & Stakeholder Management
- Act as the primary point of contact for clients on soft services matters
- Address service requests, complaints, and escalations within agreed TATs
- Prepare and present MIS reports, dashboards, and review meeting updates
- Support client audits, inspections, and compliance reviews
- Quality, Hygiene & Compliance
- Implement health, safety, and hygiene standards (5S, ISO, HACCP where applicable)
- Ensure compliance with statutory, labor, and local regulatory requirements
- Maintain documentation related to SOPs, checklists, audits, and compliance
- Cost Control & Budgeting
- Manage soft services budgets and monitor operational expenses
- Track consumption of consumables, chemicals, and materials
- Identify cost optimization opportunities without impacting service quality
- Helpdesk & Service Management
- Oversee FM helpdesk operations and service request management
- Monitor closure rates, response times, and customer satisfaction metrics
- Analyze trends and implement corrective and preventive actions
- Continuous Improvement
- Drive service innovations, sustainability initiatives, and process improvements
- Introduce best practices to enhance workplace experience and efficiency
- Support transitions, mobilizations, and new site takeovers
Required Qualifications
Education & Experience
- Bachelor's degree in Facility Management, Engineering, Business Administration, or related field
- Minimum 5-7 years of experience in facility management or building operations
- Proven track record in managing soft services and vendor operations
Technical Skills
- Strong knowledge of facility management systems and CAFM software
- Understanding of HVAC, electrical, plumbing, and building systems
- Familiarity with health, safety, and environmental regulations
- Proficiency in MS Office Suite and facility management applications
Core Competencies
- Strong leadership and team management abilities
- Excellent vendor management and negotiation skills
- Customer service orientation with strong communication skills
- Problem-solving and analytical thinking capabilities
- Budget management and cost control expertise
- Attention to detail and quality focus
Certifications (Preferred)
- Certified Facility Manager (CFM) or equivalent
- ISO 14001, 45001, or quality management certifications
- First Aid and Safety training certifications
Working Conditions
- Full-time position with potential for extended hours during emergencies
- Site-based role with multi-site responsibilities possible
- 6 Days working and holiday coverage as required
