Roles and Responsibilities :
- To provide administrative support to the Facilities Management team .
- To ensure timely and accurate completion FM reports.
- Be accessible for escalation of all FM related issues .
- Oversee the Helpdesk work process which include closure & TT.
- Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated.
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required
- Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep.
- Oversee the Housekeeping Services.
- Keep tracker of the overall service delivery assessment of HK vendor.
- Ensure Coordination meetings with vendor for resolution of service issues.
- Ensure that the quality and quantity of the food supplies are meeting the requirements.
- When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them.
- Overall coordination with all service providing vendors.
- Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.
what we are looking for:
Operational Risk Management
- Update and implement Emergency Response plan; drills etc as required
- After office hours Facilities assistance response
- Operational Audits and Compliance.
- Escalation of Incidents/Problems
Performance objectives
- Meet or exceed best practice improvising of services through contracts
- Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
- Effective management of the team.
- Overall client satisfaction by achieving SLA targets.
- Timely resolution of helpdesk complaints.
- Effective team coordination of direct and vendor staff for efficient service delivery
Key skills
- Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations.
- Relieving Facility Managers on his Leave days.
- Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures.
- Well-groomed and presentable all the time.
- Good communication Skills
