Responsibilities
Housekeeping Operations Management
- Conduct regular rounds of shop floors and warehouses to ensure cleanliness and hygiene standards.
- Ensure surfaces, areas, and facility spaces are maintained to required standards.
- Monitor staff performance, attendance, and grooming standards.
- Brief housekeeping teams at the end of each shift regarding priorities and tasks.
- Ensure proper deployment of staff based on schedules and workload planning.
Supervision & Team Coordination
- Assist in training and development of housekeeping staff.
- Coordinate with supervisors and team members to ensure smooth shift operations.
- Ensure discipline, proper attire, and professional behavior of housekeeping staff.
- Conduct daily muster and communicate operational priorities.
Vendor & Resource Management
- Coordinate with vendors for landscaping, canteen, cleaning chemicals, and consumables.
- Monitor vendor performance and ensure SLA compliance.
- Track BGV (Background Verification) and skill assessment of support staff.
- Ensure timely supply of consumables and manage stock levels effectively.
Reporting & Documentation
- Prepare and maintain daily, weekly, and monthly housekeeping reports.
- Ensure completion of checklists as per defined frequency and format.
- Maintain equipment service records and ensure functionality of housekeeping tools.
- Track consumption reports and update bi-monthly records.
- Maintain shift registers and operational logs.
Client & Stakeholder Management
- Address client and plant head complaints and ensure timely resolution.
- Collect daily employee feedback and take corrective actions.
- Communicate with client leadership on housekeeping priorities and updates.
- Ensure service quality meets client expectations consistently.
Compliance & Continuous Improvement
- Adhere to procurement procedures and operational guidelines.
- Conduct regular inspections and implement corrective actions.
- Improve housekeeping policies and procedures for operational efficiency.
- Ensure compliance with safety, hygiene, and facility standards.
Operational Support Activities
- Monitor canteen, kitchen equipment servicing, and maintenance.
- Oversee scrap clearing and waste management coordination.
- Support emergency service escalation and ticket resolution (DISS tool).
- Ensure continuous monitoring and improvement of service delivery.
