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• Ensure availability and escalation handling of all facility management-related issues
• Respond immediately to priority service calls and operational issues
• Conduct regular site rounds to ensure housekeeping standards and facility upkeep
• Develop and improve housekeeping processes, policies, and operational procedures
• Train and supervise housekeeping staff, janitors, and support teams
• Plan schedules and workloads for housekeeping teams for maximum efficiency
• Coordinate with plant heads and stakeholders to resolve complaints
• Prepare and review daily, weekly, and monthly housekeeping reports
• Ensure completion of checklists and compliance with defined formats
• Monitor staff attendance, grooming, discipline, and shift performance
• Manage inventory of consumables and ensure timely procurement and supply
• Monitor equipment functionality and maintain service records
• Conduct facility inspections to identify issues and initiate corrective actions
• Ensure vendor performance adherence to SLAs and conduct periodic reviews
• Handle landscaping, cafeteria, and support service coordination
• Track employee feedback and service improvement inputs
• Maintain compliance with procurement procedures and FM standards
Job ID: 146577751